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For any customer care concerns please email  We will endeavour to reply within 1-2 business days


For all wholesale and trade inquiries please email


​- Credit / Debit Cards



Hygge Drinks:
Hygge Drinks Company Ltd


the party identified as the customer in the relevant Order Specification


completion of delivery in accordance with clause 3.1


Delivery Date:
the date specified for delivery of an Order in the relevant Order Specification


Delivery Location:
the location specified for delivery of an Order in the relevant Order Specification


Insolvency Event:
means (i) the Customer is unable to pay its debts as they fall due or deemed unable to pay its debts within the meaning of s.123 of the Insolvency Act 1986; or (ii) the Customer proposes or enters into any compromise or arrangement for rescheduling debts with all or any of its creditors; or (iii) a petition is filed, notice given, resolution passed, or order made, for winding up the Customer; or (iv) a creditor or encumbrancer attaches or takes possession of, or distress, execution, sequestration or other process is levied or enforced on or sued against, any part of the Customer’s assets; or (v) an application is made to court, or order made, for appointment of an administrator or a notice of intention to appoint an administrator is given or an administrator is appointed over the Customer; or (vi) a person becomes entitled to appoint or appoints an administrative receiver or receiver over all or any of the Customer’s assets; or (vii) any event occurs, or proceeding is taken, in any jurisdiction which has an effect equivalent or similar to any of the events mentioned in (i) to (vi) (inclusive); or (viii) the Customer ceases, or threatens to cease, to carry on all or substantially the whole of its business; or (ix) the Customer (being an individual) is (a) the subject of a bankruptcy petition or order or (b) dies or by reason of illness or incapacity (whether mental or physical) is incapable of managing his or her own affairs


an order for Products submitted by the Customer to Hygge Drinks using the Hygge Drinks telesales order taking service


Order Specification:
the details provided to Hygge Drinks by the Customer at the time of the Customer placing the Order


Product List:
the Hygge Drinks product list as varied from time to time


Product Prices:
the prices of the Products set out in the Product List


the products specified in the relevant Order Specification

Any obligation in these Terms not to do something includes an obligation not to agree or allow that thing to be done.


2 Orders
2.1 Subject to these Terms, Hygge Drinks shall supply and the Customer shall purchase the types and quantities of Products identified in the Order Specification.

2.2 Products on the Product List are offered subject to availability and customer credit status. No Order shall be deemed to be accepted by Hygge Drinks until it has confirmed the same to the Customer.


3 Delivery
3.1 Delivery of an Order shall be completed when Hygge Drinks (or its agent) delivers the Order to the Delivery Location.

3.2 Time is not of the essence for the purposes of Delivery. Delays in delivery of an Order shall not entitle the Customer to (i) refuse to take delivery of the Order; or (ii) claim damages.
3.3 Hygge Drinks shall have no liability for any failure or delay in delivering an Order to the extent that the same is caused by the Customer’s failure to comply with its obligations under these Terms.

3.4 Packaging materials (including containers) shall, unless otherwise stated by Hygge Drinks, remain the Property of Hygge Drinks or its nominee and the Customer shall make such materials available for collection at such times as Hygge Drinks shall reasonably request. 

3.5 Where discount codes / coupons are being used to claim free delivery, items will be dispatched using royal mail's 2nd class delivery service regardless of the delivery method selected during checkout.


4 Acceptance & Defective Products
4.1 ‘ The Customer may reject any Products delivered to it that do not comply with an Order Specification, provided that they: (i) examine the Products at Delivery; (ii) retain packaging materials for inspection; (iii) endorse the relevant delivery note with details of the defect; and (iv) notify Hygge Drinks in writing of the defect within 3 business days of Delivery or, if later, within 3 business days of the defect having become apparent. (See ullage procedure for draught products)

4.2 If the Customer fails to give notice of rejection in accordance with clause 4.1, it shall be deemed to have accepted such Products.

4.3 If the Customer rejects Products under clause 4.1 then Hygge Drinks may (at its discretion) either replace the rejected Products or repay the price of the rejected Products. Hygge Drinks will have no further liability to the Customer.


5 Title & Risk
5.1 Risk in Products shall pass to the Customer on Delivery.

5.2 Title to Products shall not pass to the Customer until Hygge Drinks has received payment in full (in cash or cleared funds) for: (i) such Products; and (ii) all other sums which are or which become due to Hygge Drinks from the Customer for sales of Products or on any account.

5.3 Until title to Products has passed to the Customer, the Customer shall: (i) hold such Products on a fiduciary basis as Hygge Drinks’s bailee; (ii) store such Products such that they are identifiable as Hygge Drinks’s property; and (iii) maintain such Products in saleable condition and keep them insured on Hygge Drinks’s behalf for their full price against all risks, provided always that the Customer may resell or use Products in the ordinary course of its business.

5.4 If before title to Products passes to the Customer the Customer becomes subject to an Insolvency Event then, provided that such Products have not been resold and without limiting any other right or remedy Hygge Drinks may have, Hygge Drinks may at any time require the Customer to deliver up such Products and, if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the relevant Products are stored in order to recover them.

5.5 Save as otherwise provided, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent
permitted by law, excluded.


6 Product Prices
Product Prices are exclusive of VAT and are subject to change with immediate effect (including after acceptance of an Order but before Delivery) in the event of any change to relevant legislation.


7 Terms of Payment
7.1 Unless otherwise agreed in writing, Hygge Drinks shall invoice the Customer for each Order on or at any time after Delivery and the Customer shall pay invoices in full and in cleared funds within 30 days of the date of invoice to Hygge Drinks or the bank account nominated by Hygge Drinks.

7.2 Without prejudice to any right to claim for interest under law, the Customer shall pay interest on any overdue amount at the rate of 4% per annum above the Bank of England’s base rate from time to time. Interest accrues on a daily basis from the due date until the date of payment, whether before or after judgment.

7.3 If the Customer disputes any invoice it shall immediately notify Hygge Drinks in writing. The parties shall negotiate in good faith to attempt to resolve the dispute promptly.

7.4 Hygge Drinks may, without limiting any other rights or remedies it may have, set off any amounts owed to it by the Customer against any amounts payable by it to the Customer. If the Customer fails to adhere to agreed payment terms, Hygge Drinks may cancel and charge back any discounts received or receivable by the Customer during or in respect of the period of non-adherence.


8.1 This clause sets out the entire financial liability of the parties to each other in respect of: (i) any breach of these Terms; (ii) any use made or resale of the Products by the Customer, or of any product incorporating any of the Products; and (iii) any representation, statement or tortious act or omission (including negligence) arising under or in connection with these Terms.

8.2 Nothing in these Terms shall limit or exclude the liability of either party for: (i) death or personal injury resulting from negligence; or (ii) fraud or fraudulent misrepresentation; or (iii) breach of the terms implied by s.12 of the Sale of Goods Act 1979; or (iv) breach of s.2 of the Consumer Protection Act 1987.

8.3 Without prejudice to clause 8.2, Hygge Drinks shall not be liable to the Customer, whether in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, for any loss of profit, goodwill, business, business opportunity, anticipated saving, or special, indirect or consequential damage suffered by the Customer that arises under or in connection with an Order.

8.4 Without prejudice to clause 8.2 or clause 8.3, Hygge Drinks’s total liability arising under or in connection with each Order, whether arising in contract, tort (including negligence) restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall be limited to the value of the Products in that Order.

8.5 Each party agrees that all liability for and remedies in respect of any representations are excluded except as expressly provided in these Terms.


9 Force Majeure
Neither party (or any person acting on its behalf) shall have any liability or responsibility for failure to fulfil any obligation under these Terms so long as and to the extent to which the fulfilment of such obligation is prevented, frustrated, hindered or delayed as a consequence of a force majeure event. A force majeure event means an event beyond the control of a party which by its nature could not have been foreseen by such party, or was unavoidable.


10 General

10.1 If any provision of these Terms (or part of a provision) is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

10.2 Any variation of these Terms must be in writing and signed by or on behalf of Hygge Drinks. Any waiver of any right under these Terms is only effective if it is in writing. Failure by a party to exercise any right under these Terms shall not preclude any future exercise of that right by that party.

10.3 A person who is not a party to these shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

10.4 These Terms and the documents referred to herein constitute the whole agreement and understanding of the parties relating to Orders and supersede any previous arrangement, terms and conditions, understanding or agreement between them relating to the subject matter of these Terms. No employee or agent of Hygge Drinks has any authority to bind Hygge Drinks by oral agreement at variance with these Terms. Nothing in this clause shall limit or exclude any liability for fraud.

10.5 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with English law and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.


11 Insurance
The Customer shall agree to cover by insurance against such risks specified by, the Company any property belonging to the Company, which are situated at the Customer’s premises or place of sale, for its full replacement cost.

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