SHIPPING & RETURNS

SHIPPING POLICY

Currently all online orders and deliveries to mainland UK will be dispatched by the next working day from the date of order.  At peak periods or due to unforeseen circumstances, the despatch of orders may take up to 7 working days.

All deliveries will be fulfilled by 2nd Class Royal Mail, therefor we would estimate 3-5 working days. We also offer the Royal Mail Special Delivery Guaranteed by 1pm® (Next working day) All orders must be received by 3pm to guarantee next working day delivery.

Deliveries to the UK Highlands & Northern Ireland  may be possible, please contact info@hyggerum.co.uk with details of the products you would like to purchase and we will obtain a delivery quotation for you.

Hygge Drinks Company Ltd cannot be held liable for any issues with stock availability or courier delivery issues, but will do our best to achieve a prompt resolution to any problems.

Price and availability of products in the online shop may be subject to change without prior notice.

By placing an order for alcoholic goods you confirm you are over 18 years of age. The delivery must be received and signed for by an over-18.

​​RETURN & EXCHANGE POLICY​

Distance Selling Regulations

Customers have the right to return goods up to 7 working days from receipt of goods. In such an event, the goods must be returned in pristine, saleable condition and postage and packing will be at the expense of the customer.

Sale or Return

Sale or Return is not available in our online shop. On placement of an order, a contract is formed between the Buyer and Hygge Drinks Company Ltd for the payment and subsequent delivery of the ordered goods.

Damaged or Faulty Goods

Please inspect your parcel before accepting the delivery from our courier. If the courier informs you that the parcel has been damaged in transit, please ensure you obtain a signature from the delivery driver confirming this, should you wish to proceed and accept the order.

 

We recommend that you do not accept goods that have been damaged in transit. Hygge Drinks Company Ltd cannot be held liable for any issues occurring as a result of a customer signing for damaged goods. Parcels which appear intact on delivery but are found to contain damaged goods on opening should be reported to our office immediately, we can then take the appropriate action.

 

Damaged or faulty goods should be retained by the customer in the packaging they were delivered in, until such point as Hygge Drinks Company Ltd has advised on collection or disposal arrangements.